Terms of Service

Acceptance of Terms

By accessing or using Load Navigator's mobile application and related services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

Use of the App

Load Navigator provides AI-assisted routing, document scanning, permit management, and logistics tools for oversized and overweight load transportation.

• Use the app only for lawful, professional purposes
• Not upload false, misleading, or unlawfully obtained documents
• Not attempt to reverse-engineer, hack, or disrupt the platform
• Not share your account credentials with unauthorized users
• Not misuse, circumvent, or abuse any feature of the service

AI & Document Scanning Disclaimer

The app uses optical character recognition (OCR) and artificial intelligence to extract data from uploaded permit documents. This process may produce errors, omissions, or misinterpretations. Extracted data is provided as a starting point only. You must verify all AI-extracted data against your original source document before using it for navigation or compliance purposes. Load Navigator accepts no liability for losses arising from errors in extracted permit data. Document images and extracted text are processed by Google Cloud Vision and OpenAI. See our Privacy Policy for details.

Account Responsibility

You must provide accurate information when creating an account and maintain the security of your credentials. You must be at least 18 years old and legally able to enter into contracts. You are responsible for all activity conducted under your account. Fleet owners are responsible for all charges and actions taken by employees linked to their account. Notify us immediately if you suspect unauthorized access.

Subscriptions & Billing

Payments are processed by Stripe. Load Navigator does not store your full card details. By subscribing you agree to Stripe's Terms of Service.

• Individual accounts include a 14-day free trial. After the trial, a subscription is required to continue using premium features
• Fleet accounts are charged per team member seat
• Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date
• All payments are non-refundable except where required by applicable law
• We reserve the right to change pricing with 30 days' advance notice
• Accounts with failed payments may be suspended immediately
• Removing an employee from a fleet does not entitle the fleet owner to a refund for the current billing period

Uploaded Documents

By uploading a document to Load Navigator you confirm that you have the legal right to upload and process it, and that it does not contain confidential third-party information you are not authorized to share. You grant Load Navigator a limited license to process your uploaded documents solely for the purpose of providing the service. We do not use your documents to train AI models or share them with third parties beyond what is required for OCR and AI extraction as described in our Privacy Policy.

Third-Party Services

Load Navigator integrates with Stripe (payments), Twilio (SMS), HERE Maps (routing), Google (Maps, Places, Weather, Cloud Vision), OpenAI (AI extraction), Supabase (storage), and Expo/Firebase (push notifications) to operate. We are not responsible for interruptions, errors, or data handling by these providers. Use of the app constitutes acceptance of each provider's applicable terms.

No Professional Advice

Load Navigator does not provide legal, regulatory, safety, or professional transportation compliance advice. Nothing in the app constitutes advice from a licensed professional. Consult the appropriate regulatory authority or legal counsel for permit and compliance questions.

Account Termination

You may delete your account at any time from within the app. We reserve the right to suspend or terminate accounts that violate these Terms without refund. Upon account deletion, your profile, routes, documents, and associated data are deleted. Stripe and Twilio may retain transaction and communication records in accordance with their own retention policies.

Force Majeure

Load Navigator is not liable for failure to provide services due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.

Governing Law & Disputes

These Terms are governed by the laws of the United States. Any dispute shall first be attempted to be resolved informally by contacting us at Support@loadnavigator.us. If unresolved, disputes shall be submitted to binding arbitration in the United States, except where prohibited by applicable law. You agree to resolve any dispute with Load Navigator on an individual basis and waive any right to participate in a class action.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the app or by email. Continued use of the app after changes are posted constitutes acceptance of the updated Terms. The version number and date at the top identify the current version.

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