Legal
Privacy Policy
Version 1.1 Last updated: May 2026
Introduction
Load Navigator is developed and operated in the United States. This Privacy Policy explains what information we collect, how we use it, and who we share it with. We are committed to protecting your privacy in accordance with applicable United States privacy laws. By using Load Navigator you agree to the practices described in this policy.
Information We Collect
Account Information
- Full name, email address, and phone number
- Account type (Truck Driver, Pilot Car, or Fleet/Company)
- Password (stored as a secure hash never in plaintext)
- Company name, company size, and fleet affiliation (fleet accounts only)
- Language preference
Location Data
- Real-time GPS coordinates during active navigation sessions
- Origin and destination coordinates for saved and recent routes
- Current location when weather information is displayed
- Address search queries entered when planning routes
Uploaded Documents
- PDF and image files you upload (permits, credentials, and other documents)
- Document metadata including filename, type, and optional expiry date
- Text and data extracted from documents via OCR and AI processing
Financial Information
- Stripe customer ID and subscription status (not your card number)
- Expense records you manually enter (amount, category, description)
- Trial period start and end dates
Device & Usage Information
- Expo push notification token (for push notifications)
- Firebase Cloud Messaging token on Android devices
- Navigation session data during active trips (stored in memory only)
Fleet & Invite Data
- Name, email, and phone number of people you invite to your fleet
- Pilot car service cities and zip codes (pilot accounts only)
How We Use Your Information
- Create and manage your account and authenticate you securely
- Generate and display optimized routes using mapping APIs
- Scan and extract permit data from uploaded documents using OCR and AI
- Process subscription payments and manage billing
- Send OTP verification codes and fleet invite SMS messages
- Send push notifications for document expiry reminders and app alerts
- Display local weather conditions during navigation
- Connect truckers with nearby pilot car operators based on location
- Maintain document storage for your permits and credentials
Third-Party Services & Data Sharing
We do not sell your personal data. We share data only with the following trusted third-party services required to operate the app:
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing and billing portal | Name, email, Stripe customer ID |
| Twilio | OTP verification and fleet invite SMS | Phone number |
| HERE Maps | Route calculation and navigation | Origin, destination, and waypoint coordinates |
| Google Maps & Places | Map display and address search | Search queries, location coordinates |
| Google Weather API | Weather display during navigation | Current location coordinates |
| Google Cloud Vision | OCR text extraction from documents | Raw document images |
| OpenAI | AI-based permit data extraction | OCR-extracted document text |
| Supabase | Cloud database and file storage | All account and document data |
| Expo | Push notification delivery | Push notification token |
| Firebase (Google) | Android push notifications | Device registration token |
Each provider has their own privacy policy. By using Load Navigator you acknowledge that your data is processed by these services.
Document Scanning & AI Processing
When you scan or upload a permit document, your document image is sent to Google Cloud Vision API for text extraction (OCR), and the extracted text is sent to OpenAI's API for structured permit data extraction. The structured result is returned to your device and stored in your account. Load Navigator does not use your documents to train AI models. Sensitive information such as permit numbers and carrier details may be present in this data. Do not upload documents you are not authorized to process.
Location Data
- GPS access is requested only when you begin navigation or view the pilot directory
- Your real-time position during navigation is not stored on our servers it exists in device memory only
- Origin and destination of saved routes are stored to let you re-use them
- Your location is sent to HERE Maps for routing and to Google for weather when the weather card is visible
- You can disable location access at any time in your device settings, which will limit routing and navigation features
Data Retention
We retain your data for as long as your account is active. When you delete your account, your profile, routes, documents, document metadata, and navigation data are permanently deleted. Stripe retains your payment records as required by financial regulations. Twilio retains SMS delivery logs per their retention policy. Google and OpenAI may retain processed data per their own policies.
Your Rights
- Access the personal information we hold about you
- Correct inaccurate information in your profile
- Request deletion of your account and associated data from within the app
- Withdraw consent to data processing (which may limit app functionality)
- Ask what third parties have received your data
Data Security
We use industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed passwords, and role-based database access controls. However, no digital system can be guaranteed to be 100% secure. You use the app at your own risk.
Children's Privacy
Load Navigator is intended for professional use by adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. The version number and date at the top identify the current version. Continued use of the app after changes are posted constitutes acceptance of the updated policy.
Contact
For privacy-related questions or requests, contact us directly:
We do not sell your personal information ever.
© 2026 Load Navigator. All rights reserved.